Patient Care Coordinator/Trainee – Dental

Opening Date: May 3, 2022
Closing Date: Open Until Filled
Job Title: Patient Care Coordinator/Trainee-Dental
Salary/Wage: $16.84/hr – $18.71/hr
Tribal Level: 15 – 16
Location: Siletz, OR
Classification: Full Time, Non-Exempt
Job Posting Number: 202234

New employees are required to provide proof of COVID-19 vaccination prior to their first day of employment or submit a request for medical exemption to the Human Resource Manager, prior to starting employment.

Introduction

The Patient Care Coordinators work together to facilitate the coordination of patient visits by scheduling clinic appointments, performing the check in process; including updates and new patient registration, gathering and verifying patient insurance information, and assisting patients in determining eligibility for benefits and services of the Oregon Health Plan, Medicare, other third party insurance’s, and Contract Health Services.  Also serves as the key personnel for reception duties.

Requirements

High School diploma or GED and 6-months experience in health care setting – OR – successful completion of WEX in dental office. Patient Care Coordinator Trainee will be eligible to move to Patient Care Coordinator after six-months of experience and successfully performing all duties of the position. Knowledge of: Record keeping and scheduling appointments, preferred. Dental terminology, preferred. Dental insurances knowledge, preferred. Ability to: PCC trainee will work closely with staff during training period. Relate and communicate well to clinic patients, tribal staff, medical reception, insurance companies as well as federal, state and local health agencies and the general public. Handle possible stressful situations involving explanation of insurance eligibility and benefits to patients. Accurately input data into a computer system. Be well organized and able to handle a large volume of work. Develop and maintain positive working relations with patients, their families, health staff, tribal staff, as well as professional groups.

Duties

Communicate effectively with the patients over the phone and at the front reception desk to include discussing treatment options and outcomes, schedule/reschedule appointments, time-frames and handling complaints in a positive manner. Utilizing appropriate functions of electronic health & dental record. Answers all incoming calls, screens callers, and takes messages. Schedule patients in an efficient manner to maximize treatment time and reduce broken appointments. Schedules are filled to the capability of the provider and the goals of the clinic. Performs check in process at time of appointment for scheduled patients. Verifies patient demographics at visit. Determine eligibility of patients seeking clinic services by requesting documentary proof of Indian ancestry and/or tribal membership, according to IHS guidelines. Registers new patients, updates information of existing patients and scans in documentation. Assists patients in determining eligibility for the OHP, other insurance plans and in identifying alternative resources for reimbursement of services rendered. Explains benefits and services covered by insurance’s and Purchased/Referred Care. May also perform other duties as needed and assigned.

All new employees will serve a six-month probationary period to enable the General Manger to determine their suitability as a tribal employee. After the six-month probation the employee will be evaluated of his/her performance and at that time, it will be, decided if the employee is entitled to a regular employee status.

How to Apply

All applicants must submit a Tribal “Application for Employment Form”, found here:

Employment Application (PDF)
Apply Online

Applications must be received by the closing date of this announcement to receive consideration.

TO RECEIVE CREDIT FOR TRAINING OR EDUCATION, DOCUMENTATION MUST BE PROVIDED.

If applying for more than one position, separate applications will be required for each position.
The high school diploma/GED requirement will be waived for Tribal Elders

Send Applications To

Confederated Tribes of Siletz Indians
Attn: Human Resources Department
P.O. Box 549
Siletz, OR 97380

Fax number: 855-573-1032
Human Resources: 1-800-922-1399 ext. 1274
Website: www.ctsi.nsn.us
Email: hrdepartment@ctsi.nsn.us

Conditions of Employment

The selectee will be required to submit to a urinalysis to screen for illegal drug use before employment.

New employees are required to provide proof of COVID-19 vaccination prior to their first day of employment or submit a request for exemption to the Human Resource Manager, prior to starting employment.

May need to provide DMV Driver Record and proof of Automobile insurance.

The Tribe’s Indian Preference Policy will apply. Tribal government will not discriminate in selection because of race, creed, age, sex, color, national origin, physical handicap, marital status, politics, membership, and non-membership in an employee organization.